Compliance Statement
Kiso Technologies Private Limited takes compliance seriously. This statement summarises the standards that Zenly is designed to meet. It describes our commitments and practices. It is not a certification by any authority, and it does not replace our other policies.
1. Apple App Store requirements
| Area | How we address it |
|---|---|
| User-generated content and safety | Users can report and block people in the App. Sessions are monitored for safety. We act on reports and publish how in our Content Moderation page, and give users a way to contact us. |
| Health and physical harm | The App makes no medical claims. People with lived experience are not doctors, and users are told to reach out to their nearest doctor for any medical concern. |
| Payments | Coins are digital items bought only through Apple’s in-app purchase system at fixed prices. We do not direct users to other ways to pay for coins. |
| Privacy | A privacy policy is linked from the App and the App Store listing. We ask for permissions only for features that need them, and we explain how data is used. |
| Account deletion | Users can start deleting their account from within the App. |
| Age | The App is for people aged 18 and over. |
| Support | A working support contact is published on our website and in the App Store listing. |
2. Age requirement
The App is for adults aged 18 and over. We close accounts we find belong to people under 18.
3. Identity verification
People who offer sessions complete identity (KYC) verification during onboarding before they can go live. Verification confirms identity only; it does not confirm any professional qualification, and we do not claim that it does.
4. Safety and moderation
Sessions are monitored for safety. Reporting and blocking tools are available in the App. Reports are reviewed by our team and acted on under our Community Guidelines and Content Moderation process.
5. Data protection and privacy
We design the App to respect privacy laws that apply to its users, including India’s Digital Personal Data Protection Act, 2023, and, where applicable, the EU and UK GDPR and California privacy law. See our Privacy Policy for details on collection, use, retention, deletion and your rights.
6. Indian regulatory framework
Kiso Technologies Private Limited is registered in India. We follow the Information Technology Act, 2000 and rules made under it that apply to our services, including the requirement to publish our policies, appoint a Grievance Officer, and acknowledge grievances within 24 hours and aim to resolve them within 15 days. Grievance Officer: Mohammad Akaram. Email: grievance.officer@kisotechnologies.in.
7. Consumer and pricing transparency
Prices and per-minute rates are shown before purchase and before every session. See our Pricing Policy.
8. Not a medical or emergency service
The App does not provide diagnosis, treatment or emergency help. In any emergency, contact your local emergency services.
9. Accessibility and fair use
We aim to make the App usable by as many people as possible, and we prohibit discrimination in it.
10. Updates to this statement
We may update this statement from time to time. We may or may not tell you about a change in the App, so please visit this page regularly to see the latest version. The “Last updated” date at the bottom of this website shows when it was most recently revised. If you keep using the App after a change, that means you accept the updated statement.
11. Contact
For compliance questions, write to app-support@kisotechnologies.in.