Pricing Policy

This Pricing Policy explains how coins, session rates, purchases and refunds work in Zenly. It should be read with our Terms of Use.

1. Coins

You use coins to pay for sessions. Coins are a virtual item bought in the App through Apple’s in-app purchase system, in fixed packs. The price of each pack is shown in the App Store in your local currency before you buy, and includes any taxes that apply to you.

2. Session rates

• Each session is charged per minute, in coins.
• There is one rate for audio sessions and another for video sessions. Rates can differ between people and categories.
• You see the rate before every session begins and you choose audio or video knowingly.
• The rate you saw when you started applies for that whole session.

3. How coins are used

• Coins are deducted as your session runs, and your balance is always visible in the App.
• You will be warned when your balance is low.
• The session ends automatically when your coins run out. You can buy more and start a new session.

4. What coins are, and are not

• Coins can be used only for sessions in the App.
• They have no cash value and cannot be withdrawn, sold, gifted, exchanged or transferred.
• Coins do not expire while your account is open.
• Coins are not a subscription. Buying coins does not start any recurring charge.

5. Changes to prices and rates

We may change coin pack prices and session rates from time to time. Changes apply only to future purchases and sessions, never to a session already in progress, and rates are always shown before you start.

6. Refunds

• Coin purchases are made through Apple, and refund requests for them are handled by Apple under its policies. You can request a refund through Apple’s “Report a Problem” service.
• Coins that have already been used for a session are generally not refundable.
• If a technical fault on our side interrupts a session or charges you incorrectly, contact support. We will review it and, where appropriate, credit your account with coins.

7. Updates to this policy

We may update this policy from time to time. We may or may not tell you about a change in the App, so please visit this page regularly to see the latest version. The “Last updated” date at the bottom of this website shows when it was most recently revised. If you keep using the App after a change, that means you accept the updated policy.

8. Taxes

Applicable taxes are handled as part of the price shown by the App Store. You are responsible for any other taxes that arise in your country.

9. Questions about charges

Contact app-support@kisotechnologies.in with the date and time of the session and a short description. We aim to reply within a few business days.