Terms of Use

These Terms of Use (“Terms”) are an agreement between you and Kiso Technologies Private Limited (“we”, “us”) for your use of the Zenly mobile app and related services (the “App”). Please read them carefully. By creating an account or using the App you agree to them.

1. What the App is

Zenly is a wellness-themed app. It lets adults choose a category that matters to them and start an audio or video session with an Experience Sharer: a person with lived experience in that area, who can hear you out or share what worked for them.

The App is not a dating, companionship, adult-entertainment or social-networking service, and you must not use it as one.

2. Eligibility

You must be at least 18 years old and legally able to enter into this agreement. By using the App you confirm that you are. We may ask you to verify your age, and may close any account we believe belongs to someone under 18.

3. Your account

You agree to provide accurate information, keep your login details secure and be responsible for all activity under your account. One person may hold only one account. Tell us immediately if you think your account has been misused. You may delete your account at any time from within the App.

4. Sessions

• You choose a category, choose an Experience Sharer who is online, and then see the per-minute rate in coins for an audio session and for a video session before you start.
• A session begins when you confirm your choice. Coins are used as the session runs, and the session ends automatically when your coins run out.
• Availability is not guaranteed. We try, but cannot promise, to match you with someone who speaks your chosen language.
• You may end a session at any time.
• Sessions are monitored for safety (see section 9).

5. Experience Sharers

Experience Sharers are independent individuals, not our employees or agents. They complete identity (KYC) verification before offering sessions. Verification confirms identity only. We do not verify their experiences, views or advice, and we do not guarantee the quality, accuracy or outcome of any session. What they say reflects their own personal experience, and you are responsible for deciding what to do with it. Do not treat it as professional advice.

6. Coins and payments

• Coins are a virtual item that you buy in the App for a fixed price using Apple’s in-app purchase system. Prices are shown in the App Store in your local currency and may include taxes.
• Coins may be used only for sessions in the App. They have no cash value, cannot be withdrawn, sold, gifted or transferred, and are not a stored-value or banking product.
• Coins do not expire while your account is open.
• All purchases are handled by Apple and are subject to Apple’s payment terms. Refund requests for purchases are decided by Apple under its policies. See our Pricing Policy for more.
• If we close your account for a serious breach of these Terms, unused coins may be forfeited to the extent the law allows.

7. Acceptable use

You agree to follow our Community Guidelines and not to:

• harass, threaten, abuse or discriminate against anyone;
• share sexual content, or seek romantic, sexual or companionship relationships;
• ask for or send money, gifts or financial details to or from other users;
• record, screenshot or distribute a session without everyone’s consent, where the law requires it;
• share another person’s private information;
• claim to be a doctor or professional, or impersonate anyone;
• use the App for anything unlawful or to harm minors;
• circumvent safety measures, the coin system or technical protections, or interfere with the App;
• use automated means to access the App.

8. Your content

You keep ownership of anything you provide, such as a profile photo. You grant us a limited licence to host and use it as needed to operate the App and keep it safe. You promise that you have the right to share it and that it doesn’t break the law or anyone’s rights.

9. Safety monitoring, reports and blocking

Sessions are monitored for safety. You can report or block any person from within the App. We review reports and may take action, including warnings, suspension or permanent removal. See our Content Moderation page and Safety Center.

10. Suspension and termination

We may suspend or end your access if you breach these Terms, create risk for others, or where required by law. You may stop using the App and delete your account at any time. Sections that by their nature should survive, such as those on liability and disputes, will continue after termination.

11. Intellectual property

The App, its design, software, brand and content (other than your content) belong to us or our licensors. We give you a personal, revocable, non-exclusive, non-transferable licence to use the App on Apple-branded devices you own or control, under these Terms.

12. Apple App Store terms

You acknowledge that these Terms are between you and Kiso Technologies Private Limited, not Apple. In addition:

• Apple has no obligation to provide maintenance or support for the App.
• If the App fails to meet any applicable warranty, you may notify Apple, which may refund the purchase price of the App, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the App.
• We, not Apple, are responsible for addressing claims relating to the App, including product liability, legal compliance and consumer protection claims, and intellectual property claims.
• You confirm that you are not located in a country subject to a US government embargo or designated as a “terrorist-supporting” country, and are not on any US government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you once you accept them.
• You must comply with applicable third-party terms, such as your mobile network’s terms, when using the App.

13. Disclaimers

The App is provided “as is” and “as available”. To the extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, accuracy and uninterrupted availability. We do not endorse or guarantee any advice, opinion or information shared in a session.

14. Limitation of liability

To the extent permitted by law, Kiso Technologies Private Limited and its directors, employees and affiliates are not liable for indirect, incidental, special or consequential loss, or for loss arising from what an Experience Sharer or another user says or does. Our total liability for any claim relating to the App is limited to the amount you paid for coins in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

15. Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms or misuse of the App.

16. Governing law and disputes

These Terms are governed by the laws of India. Subject to any mandatory consumer rights in your country, the courts at Lucknow, India have exclusive jurisdiction. We encourage you to contact us first so we can try to resolve any concern informally.

17. Changes to the Terms

We may update this Terms from time to time. We may or may not tell you about a change in the App, so please visit this page regularly to see the latest version. The “Last updated” date at the bottom of this website shows when it was most recently revised. If you keep using the App after a change, that means you accept the updated Terms.

18. Contact

Kiso Technologies Private Limited, India. Email: app-support@kisotechnologies.in.